Ordering a sail - How does it work ?

 ORDER PROCESSING 

 

> ORDER 

You are interested in our sails ? You can place your order online or email us, you do not need to pay at this time.

 

> MEASURES         

Take a moment to fill out our sail measurement form so we can custom fit the sail to your boat. If you have questions about measuring, please contact us. We'll provide free technical assistance. Then email us your completed form. You can also attach pictures to illustrate certain points that you consider important.

 

> CONFIRMATION             

In order to avoid out any errors, we carefully check your measurement form and they are compared to the dimensions referenced in our sailmaker's database. Our staff can email or phone you to find out your sailing needs and preferences. We can also modify your order as needed to custom fit the sail to your boat. Then we ask for 30% deposit.

 

> DESIGN & PRODUCTION

We design your sail, review the measurements and schedule the production at our own sail loft. Each sail is quality controlled from start to end. 3 weeks later your sail will be ready. Our staff sends you pictures of your new sail and ask for the remaining balance.

 

> DELIVERY           

We ship your sail and send you an email with the scheduled delivery date and tracking number. We ship our sails to the address of your choice. Delivery to UK, Ireland, Germany, France, Switzerland, Sweden, Norway, Finland, Denmark, Greece, Holland, Belgium, Italy, Spain and all Europe is FREE. For any other destination, please request a quote.

 

> GUARANTEES

We offer two year guarantee as standard for all our sails against manufacturer defects, fabric, thread and all original accessories installed on the sail.

 

For any additional information, please send us an email at info@h-sails.com We will get back to you as soon as possible. A question about your order ? Our customer service is at your disposal from Monday to Saturday from 8 am to 8 pm.

 

ENJOY SAILING !