Conditions of sale
On our web site you can order sails online using our measurement cards and order form.
Security - Privacy
h-sails.com is secure and compatible with the latest SSL certificate technology. You can be confident that your information is safe. We do not share your information, e-mail or phone number with third party. We do not send you any promotional emails unless you sign up for our newsletter.
The average lead time is 3 weeks (2 weeks for the spinnakers and gennakers). It starts with the receipt of the complete order (order, measurement and deposit payment). The production time is given as an indication and can not be entitled to compensation in case of delay and can not be a reason for order cancellation.
Horizon Sails offers free shipping on most sails orders to the continental Europe. We use DPD, DHL, FedEx, UPS, depending on the order and shipping destination. We also ship sails worldwide. Price, conditions and restrictions vary from country to country. International customers are responsible for any applicable import duties or fees. The shipping fee for our accessories is approximately € 29. Shipping outside the European Community are upon quote. You can collect your sails at our Mediterranean office (in South of France) or drop off your old sail in case you want to use our shuttle bag service to send us your old sails.
We offer two years guarantee as standard for all our sails against manufacture defects, fabric, thread and all original accessories installed on the sail. We will not be responsible for damage due to improper or abnormal use of our products.
Although we strive to provide reliable content on our site, we do not guarantee that its content is free of inaccuracies and omissions. We will not be liable for them. We reserve the right to make improvements or changes to the content of our site at any time without notice.
Payment & Price
We accept all major credit cards and PayPal. Please, note we cannot ship your order until full payment is collected. To avoid delays, please confirm that your card is approved for transaction prior to placing your order. 30% deposit is required on the order. It can be paid online by credit card or by bank transfer. The balance is due prior to shipment. The prices displayed on the site are with standard finishes and quoted in euros taxes included, excluding the shipping costs for international orders.
In accordance with the law of 25 January 1985 (Articles 115-122), the goods remain our exclusive property until their full payment.
According to the European directive of 24/03/2011, the user has a period of fourteen (14) days to exercise his right of cancellation or returning the ordered goods to the seller without having to provide reasons or to pay penalties except the shipping costs for returning. The period of fourteen days start from the date of receipt of the items.
All items can be exchanged or refunded except the items that have been manufacturing bespoke or customized to the client request. In case of order cancellation of bespoke ordered items and or for the sole use of the customer, the deposit will be retained permanently and depending on the stage of ongoing work we will be able to claim the full balance.
Any dispute is subject to French law and brought on the jurisdiction of Paris Commercial Court, France, whatever the nature, cause and place of the dispute.
Host: Ligne Web Services - 4, rue Galvani 75017 - Paris - Tel: 0892700479. Data protection officer: Horizon Sails SF France - firstname.lastname@example.org. Owner: Horizon Sails SF France - 26 rue des Rigoles - 75020 Paris. Publication manager: Horizon Sails SF France - email@example.com. Webmaster: Horizon Sails SF France - firstname.lastname@example.org