Welcome to Horizon Sails support. Here you will find the answers to your most frequently asked questions, how to solve them and how to get help. Please, check out the articles to get help or just getting familiar with our site and its features.


Must I have my measurements in order to get a sail quote ?

Our data base offer rig dimensions for more than 6000 sail boats, so you can find your sail surface in order to get an instant online sail quote. But you will need to fill out our measurement form if you need a custom quote.


Do I need to measure my rig ?

Measuring your rig is the only way to be sure your sail will fit perfectly.


Do you need my measurement form before I purchase a sail ?

We do not need your sail measurements form before you place your order. You can send it later, but in this case it is possible that the sail price change according to your actual sail surface.


How to measure my sails ?

Measuring your sails is easier than it sounds. Please, take a halyard, a tape measure and follow our measurement form guidance. We'll provide technical assistance for your measurements, please contact us. You can send us your sails sizes using our measurement forms. If you can, send us your boat's sail plan or designer's specifications and as many specifics about your boat and your new sail as possible. We are here to make exactly the sail you want. You can also send us your old sails by shuttle bag. In this case we'll take the sizes on your sail.


Customer service ?

We try to answer to your requests for sails quotations on the same working day. Whatever the sail ordered, we always contact the customers to get the spirit of the project and carefully check all the details. Particular attention is paid to the sail cloth choice, the appropriate cloth weight and the finishes corresponding to your navigation program. The amount of the quote will be guaranteed to you even if some adjustments are necessary later in our sail loft.


Can you take the measures on my boat ?

We offer measurement service for sailboats located in the Mediterranean between Genoa and Portbou. This service cost € 110, -


What is your production time ?

We permanently hold a stock of sail cloth to guarantee short manufacturing times. The average manufacture time is about 3 weeks (2 weeks for spinnakers, gennakers and accessories), excluding delivery. It starts with the receipt of the complete order (order, measurement and deposit payment). You can always check the status of your order by sending email to our customer service.


Free shipping ?

We ship worldwide to the address of your choice. Delivery to UK, Ireland, Germany, France, Switzerland, Sweden, Norway, Finland, Denmark, Greece, Holland, Belgium, Italy, Spain and all Europe is FREE. We ship the sails by UPS, DHL, DPD with tracking number. Delivery takes about 5-7 days. You can collect your sails from our office in Toulon, south of Francel.


Where are manufactured your sails ?

A new sail is often synonymous with a heavy investment. Our low price policy allows sailboat owners to renew their sails and accessories at a lower cost. This is why our sails are manufactured in our own sail loft in Central Europe and sold directly on the internet. With this optimized model, you benefit the lowest prices with the quality and guarantee similar to many famous sailmakers. For the manufacture of our sails we follow very accurate specifications for guaranteeing quality, price and fast lead time. The greatest care is taken in the realization of our sails.


Guarantees ?

We offer two year guarantee as standard for all our sails against manufacture defects, fabric, thread and all original accessories installed on the sail.


Payment & Price ?

30% deposit is requested with the order. It can be paid online by credit card or bank transfer. The balance is due prior to shipment or at the delivery. The term begins on receipt of the order, the deposit and complete dimensions provided by the buyer. Paying online by credit card, allows you to benefit from PayPal buyer guarantees, if the item that you ordered online is not delivered or does not correspond to the description, the total amount of your purchase is refunded to you.


And your after-sales service ?

From the purchase to the delivery, we support you even after the sale. All repairs and retouching are carried out by us. No need to look for a sailmaker near you.