Customer service ?

 

We try to answer to your requests for sails quotations on the same working day. Whatever the sail ordered, we always contact the customers to get the spirit of the project and carefully check all the details. Particular attention is paid to the sail cloth choice, the appropriate cloth weight and the finishes corresponding to your navigation program. The amount of the quote will be guaranteed to you even if some adjustments are necessary later in our sail loft.

 

How to measure my sails ?

 

Measuring your sails is easier than it sounds. Please, take a halyard, a tape measure and follow our measurement form guidance. You can send us your sails sizes using our measurement forms. If you can, send us your boat's sail plan or designer's specifications and as many specifics about your boat and your new sail as possible. We are here to make exactly the sail you want. You can also send us your old sails by shuttle bag. In this case we'll take the sizes on your sail.

 

What is your production time ?

 

We permanently hold a stock of sail cloth to guarantee short manufacturing times. The average manufacture time is about 3 weeks (2 weeks for spinnakers, gennakers and accessories), excluding delivery. It starts with the receipt of the complete order (order, measurement and deposit payment). You can always check the status of your order by sending email to our customer service.

 

Delivery ?

 

We ship the sails by carrier, with tracking number to the address of your choice. The delivery to UK and Ireland is approximately 69 GBP per sail and takes about 7 days. For France, Switzerland, Belgium and the rest of Europe is approximately € 59, - per sail. You can also collect your sails from our office in Toulon, south of France (department of Var) or drop your old sail.

 

Where are manufactured your sails ?

 

A new sail is often synonymous with a heavy investment. Our low price policy allows sailboat owners to renew their sails and accessories at a lower cost. This is why our sails are manufactured in our own sail loft in Central Europe and sold directly on the internet. With this optimized model, you benefit the lowest prices with the quality and guarantee similar to many famous sailmakers. For the manufacture of our sails we follow very accurate specifications for guaranteeing quality, price and fast lead time. The greatest care is taken in the realization of our sails.

 

Guarantees ?


We offer two years guarantee as standard for all our sails against manufacture defects, fabric, thread and all original accessories installed on the sail.

 

Payment & Price ?


A 30% deposit is requested with the order. It can be paid online by credit card or bank transfer. The balance is due prior to shipment or at the delivery. The term begins on receipt of the order, the deposit paid and complete dimensions provided by the buyer. Paying online by credit card, allows you to benefit from PayPal buyer guarantees, if the item that you ordered online is not delivered or does not correspond to the description, the total amount of your purchase is refunded to you.

 

And your after-sales service ?

 

With you from the purchase to the delivery, we support you even after the sale. All repairs and retouching are carried out by us. No need to look for a sailmaker near you.